After the account was surfaced on Friday, Rochelle Ritchie tweeted several screenshots of threatening tweets that @hardrock2016 sent to her. She also posted a screenshot of the Twitter’s response to her report: “we have reviewed your report carefully and found that there was no violation of the Twitter Rules against abusive behavior.”
Sayoc allegedly used the account to harass numerous others as well — Vice President Joe Biden, former New York attorney general candidate Zephyr Teachout, and New York Times journalist and former Verge writer Sarah Jeong, often with similar threats.
In a series of tweets, @TwitterSafety apologized for not removing tweets sent to Ritchie, saying that “the Tweet clearly violated our rules and should have been removed.” Twitter indicated that it was investigating the lapse and would “continue to work to improve how we handle concerns raised by anyone on Twitter.”
Twitter responded to The Verge’s questions about what steps it was taking by pointing to two blog posts published earlier this year.